Help growing customers reach measurable outcomes through thoughtful onboarding, guidance, and advocacy.
We are seeking a Customer Success Manager to own relationships with a portfolio of growing customers and help them get lasting value from the platform. You will combine structured onboarding, consultative communication, and product feedback.
Responsibilities
- Guide new customers through onboarding, adoption planning, and early success milestones.
- Build trusted relationships with customer stakeholders and run regular outcome-focused reviews.
- Monitor usage and health signals, identify risk early, and coordinate practical action plans.
- Partner with Support, Product, and Sales on escalations, renewals, and customer advocacy.
- Capture recurring customer needs and turn them into clear product feedback.
Requirements
- 3+ years in customer success, account management, implementation, or B2B SaaS support.
- Strong written and verbal communication with an organized, proactive working style.
- Experience managing multiple customer relationships and working toward retention outcomes.
- Comfortable learning technical products and explaining workflows to varied audiences.
Nice to have
- Experience with HR tech, recruiting software, marketplaces, or an early-stage company.
- Familiarity with CRM and support tools, product analytics, and customer health scoring.
Success in 90 days
- Build a clear onboarding plan for the assigned customer segment.
- Establish consistent health reviews and identify actionable adoption opportunities.
- Surface customer insights that influence one product or enablement improvement.
Interview process: recruiter conversation, customer scenario, cross-functional interview, and leadership conversation.
Customer Success Manager · Nova Scale AI · Protobloc Jobs